Frequently asked questions

Take a look at the most frequently asked questions below. Perhaps you can find an answer there.

Contact us via Whatapp +32 468 49 69 81. One of our employees may be able to help you step by step through the ordering process.

Go to "Professionals" in the menu. There you can create a business account. After approval (30 min during office hours) you will receive an approval confirmation by email, and you can login with your business account.

Were you unable to find an answer to your question? Then ask your question via the contact formor mail to info@shakezz.com. Whatsapp during office hours is of course also possible via number +32 468 49 69 81

No! Shakezz only uses real ingredients in their milkshakes. And you can taste that!

This depends on your country of residence. In the Netherlands and Belgium, delivery takes on average 1 working day. For other countries this can vary between 2 and 3 days. We do not ship orders on Fridays, due to the weekend. You are responsible for receiving your order. Therefore, make sure you are present, or give permission to the parcel service to place your order in front of your door, or to deliver it to your neighbours. This can be done via the email that you will receive from the parcel service, in the morning of the day on which the delivery is made.

Beware! Delayed delivery for too long may result in products going bad.

Before your order is delivered, the courier service will send you an e-mail notifying you that your order is on its way, including the estimated time of delivery.

In this e-mail that you receive from the parcel service, you can also indicate that the driver may drop your parcel at a place indicated by you. You can also indicate that the parcel may be delivered to your neighbours, or that you prefer to collect it from a collection point in your neighbourhood.

Private - No. You can just order 1 '12-pack'. It contains 12 Shakezz milkshakes. You can select all the flavours yourself. 

Professional- No. You can just order 1 '36-pack'. This contains 36 Shakezz Milkshakes in 3 flavours that you can select yourself.

Private - Yes. You can put together all the flavours in a 12-box yourself

Professionals- Yes. You can have 3 different flavours packed in a 36-box.

No. The milkshakes are frozen and should not be refrozen after defrosting. Always store the shakes in the freezer at -18°C.

After preparation, you will have at least 400ml of milkshake.

150ml of water. Nothing else! Do not add milk either. Our milkshakes already contain a lot of milk. The little water you have to add is only for lubricating the blender blades.

We do recommend always serving the milkshakes with a nice dollop of whipped cream on top.

Were you unable to find an answer to your question? Then ask your question via the contact formor mail to info@shakezz.com. Whatsapp during office hours is of course also possible via number +32 468 49 69 81