Customer service

Customer service

DO YOU HAVE A QUESTION?

Take a look below at the most frequently asked questions. Maybe you can find an answer there. 

 

Were you unable to find an answer to your question ? Ask your question via the contact form, or mail to info@shakezz.com. Calling and whatsapp during office hours is of course also possible by dialing +32 468 49 69 81. 

Frequently asked questions

I am unable to place an order through your site. What should I do?

Please contact us by phone. Perhaps one of our employees can help you step by step through the ordering procedure.

On what day will my order be delivered?

This depends on the province where you are located. See our delivery days per province. If you have ordered before 18:00hr, the order will be delivered the next day... IF this is the delivery day for your province, of course. (Monday Belgium: West Flanders, East Flanders, Flemish Brabant Tuesday Netherlands: Limburg, North Brabant, Zeeland Belgium: Limburg, Antwerp Wednesday Netherlands: Gelderland, Overijssel, Flevoland, Drente, Groningen, Friesland Thursday Netherlands: Utrecht, North Holland, South Holland Friday Germany: Nordrhein-Westfalen)

When will my order be delivered?

We can never say exactly when your order will be delivered. Our drivers do take into account your opening hours. If there are special circumstances or deviations regarding your opening hours, please mention this under ``order notes`` at the checkout on our page. Always make sure you have a correct cell phone number, so that if necessary our drivers can contact you.

Is there a minimum order quantity?

Yes. An order must contain at least 4 boxes of shakes.

Do you also pack several different flavors, per box?

No. The minimum order quantity is 4 boxes. Each box contains 12 shakes packed of the same flavor.

Do the shakes have to be kept in the freezer, or can they also be kept in the refrigerator?

No. The milkshakes are frozen and should not be refrozen after defrosting. Always store the shakes in the freezer at -18°C.

How much milkshake will come out of one cup after it has been made?

After production you will have at least 400ml of milkshake.

What do I need to add during the preparation of the milkshakes?

150ml of water. Nothing else. We do recommend that you always serve the milkshakes with a nice dollop of whipped cream on top.

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